These General Terms and Conditions govern the purchase of goods and services made via the www.thewonderroom.gr website (hereafter “the e-shop” or “e-shop”) which exhibits and proposes for online sale the products of the company G. Lamprakis & Co. L.P, having its registered office in 220 Olympionikon Street, Neo Psychiko, Attica, with VAT number 801263985, telephone number:+302106748418 and contact email: firstname.lastname@example.org (hereafter "the Company").
The present General Terms and Conditions apply to all the orders placed with the Company for the whole and the entirety of the articles and services proposed by the www.thewonderroom.gr website by natural persons not business persons. Each user of the e-shop who visits it and trades or uses the services of the e-shop (hereinafter the "User" or the "Customer", depending on whether the activity is limited to visiting only the e-shop or to also placing an order and purchases products, respectively ) is deemed to agree and unconditionally accept these terms, without exception.
The Company reserves the right to modify at any moment the present General Terms and Conditions. Nevertheless, the General Terms and Conditions applicable to the order placed by a Customer on the e-shop are those accepted by the Customer at the time of placing the order.
For ensuring the security of the transactions, the User of the e-shop before starting the process of submitting his/her order can register in the E-shop. To register or connect the User to the E-shop, only name, mailing address, contact phone and email are required. This information remains strictly confidential. The Company reserves the right to use this information to send updates on new products or offers to registered Users in the e-shop. If at any time the User wishes to cancel his/her registration in the list of addresses / email, he can do so by sending an email to email@example.com in order to request the deletion or change of his/her personal information.
2.1 Online ordering - Proposal for purchase of goods
The order of the products is submitted through the completion and sending of the special Order Form that exists in the e-shop "Add to cart". Τo confirm the order the User is required to confirm that he/she has read and agreed with the General Terms and Conditions.
The Customer, thereby, expressly and unreservedly declares that before submitting his/her order has received in a clear and understandable way the following information:
iii. The total price of the products of the order, including VAT, any other fees and all additional charges for shipping, delivery or mail as well as any other costs. When these charges cannot reasonably be calculated in advance, the fact that such additional charges may be required becomes known to the Customer in the text of the order (order form) and the Customer must be informed before placing the order. Additional charges or other costs that were not disclosed to the Customer prior to the submission of the order or in case they could not be calculated during the order were not notified to the Customer by telephone prior to confirmation of receipt of the order, then these are not borne by the Customer without prior notice. In particular, the listed prices of the products as set in the e-shop are the final ones (including the corresponding VAT). The above final prices of each product in the e-shop do not include shipping costs, which are calculated later in the order process based on the choice of shipping method.
vii. The conditions, exceptions, the deadline and the procedures for exercising the right of withdrawal as well as the obligation to charge the Customer with the direct cost of returning the products to the Company, in case of his/her withdrawal.
viii. In case the Customer exercises the right of withdrawal after having used the service, he must pay a reasonable cost to the Company.
xii. The duration of the contract, where it is applicable, or, if the contract is for an indefinite period or the automatic extension, the conditions for the termination of the contract.
xiii. Where applicable, the minimum duration of the Customer's obligations under the contract.
xiv. Where applicable, the existence and conditions of deposit of money or other financial guarantees (eg advance payment in case of pre-order, etc.) that must be paid or provided by the Customer, whenever the Company so requests.
xvi. The obligation to pay upon submission of the order.
Sending the order to the Company is a proposal for the purchase of the ordered goods and a statement of acceptance of all the colors described in the order. If there is no information or acceptance, the Customer is entitled to a refund of this payment.
2.2 Confirmation of receipt of electronic order - Preparation of sale
The order is not binding for the Company, before the Customer receives the confirmation of acceptance of the order by the Company, as described below.
The order is considered received by the Company from the moment the Customer receives a relevant update of the order status with the indication "Order Confirmation". Order status updates appear on the Customer's screen and are emailed to the contact email address entered by the Customer. The status of the order is constantly updated as and when changes occur during the management of the order. The Customer must check the "Order Entry Confirmation" and immediately inform the Company (no later than 2 hours from the time of receipt of the electronic notice marked "Order Entry") in writing for any error, otherwise the information referred to in " Confirmation Order Registration "will be applied in the Sales Contract.
During the processing of each registered order, the stock availability of the products of the order is confirmed. In case the availability or delivery time differs from the one indicated on the product page, the Customer will receive a relevant information. In particular, the Company and if it finds the availability of the product and the lack of any errors in the e-shop regarding the pricing or price of the products, their characteristics, etc. will confirm by e-mail the acceptance of the order. The above e-mail will explicitly confirm the content of the order, the total price, and the estimated delivery time of the order, as it became known to the Customer already before the submission of the order. The order is considered binding and the sale is considered to have been drawn up and creates claims of the parties (Customer - Company) only by sending and receiving the above e-mail with the indication "A Wonder is on it's way" or "Your wonder is ready for store pickup”.
The status of the order is constantly updated as and when changes occur during the management of the Customer's order. The Customer is obliged to check the status of his/her order and to immediately inform the Company in writing of any error in the order, otherwise the information mentioned in the Order Acceptance Confirmation will be applied to the sales contract.
The Customer also has the opportunity to be informed about the progress of the order, either by phone (tel: +302106747418), or by sending an e-mail (e-mail: firstname.lastname@example.org) or electronically by logging in to his/her account by entering his/her personal data in the username and password fields of the following link www.thewonderroom.gr
Limitations of Liability: In the context of good faith and transactional ethics, the Company is not obliged to accept orders and enter into sales of products, which due to typographical or computer error, appear in the E-shop with an incorrect price, ie lower or higher than the current one for this period of time. If in an order such an error in the price is found only in a part of the ordered products, then the order is valid and executed normally for the rest of the products and is considered incomplete for the products in which the error was found, unless the items in the order are related, they are to be used as a whole and operate as a unit with each other and the Customer declares that the partial fulfillment of the order does not serve his/her needs or interests, so the Company must cancel the entire order.
In case of incorrect shipment of non-ordered products, their unconditional receipt or failure to inform the Company and return of products cannot be considered as consent, acceptance or declaration of intent to purchase them. In case a refund is requested by the Company and the Customer is late to return these products for more than seven (7) calendar days then this refusal constitutes a statement of intent to purchase the items and the order is considered confirmed and the Customer owes to pay their value.
The Customer is informed about the availability of the products through indications that are placed on the page of each product or service in the e-shop. The Company reserves the right to make its products available if they are not available at the time of the order. In this case, the Company reserves the right not to accept the specific order and therefore not to prepare the sale. Any payments will be returned to the Customer without undue delay, in the same way that the Customer chose to pay for his/her order. Special cases of availability are the following:
o Upon order: The product will be sought at a supplier of the Company and the Customer will receive information on the availability of the product within three to five (3-5) working days from the submission of his/her order. In this case an advance payment of part of the price may be requested until full payment depending on the nature of the item.
o By pre-order: The product is not in the supplier's warehouses but can be ordered with an estimated delivery time. In this case, before placing the order, the Customer is notified of the estimated arrival time of the product. The confirmation of receipt by the Company of the pre-order is only a confirmation that the order has been received with the content mentioned and in no case does it constitute acceptance of the order or conclusion of terms (preparation) of sale. In this case, a partial deposit may be requested until full payment depending on the nature of the item.
o Temporarily Out of Stock: The product has been sold out or canceled or it is not expected to be received immediately.
o Web offer & Super offer: The prices of these products are valid until stocks run out. For these products, a strict order of time priority is observed in the execution of orders.
The Company notifies the Customer each time the estimated delivery time of the ordered product, depending on the circumstances. In any case, the Company undertakes to deliver the ordered product within thirty (30) days from the confirmation of receipt of the order. However, the Company reserves the right to inform the Customer in case of assistance due to reasons that make the product unavailable or for the possible (new) delivery time if there are reasons for delay in delivery. In this case, if it is deemed that the delay makes the transaction unprofitable for the Customer, the Customer is entitled to unilaterally cancel the order with a written statement (by email (email) to email@example.com). If the order is canceled and thus the sales contract is terminated, the Company must return, without undue delay, the entire amount paid to it by the Customer.
Unavailability of part of the order: If the lack of availability concerns only part of the ordered products of the order, the rest of the order is executed normally, unless the products of the order are relevant, and will be used as a whole and the Customer declares that the partial execution of the order does not serve his/her needs or interests, in which case the Company must cancel the entire order.
4.1. Place of Delivery
If the Customer has chosen to pay for his/her order by credit card, he must, upon receipt of the Product, either from any physical store of the Company, or from the carrier partner, present at the same time with his/her identity document and the credit card with which he made the order.
Collection from a physical store of the Company free of charge: In case the Customer chooses during the submission of his/her order, collection from a physical store of the Company, he will receive an electronic notification for the estimated time of receipt of his/her order from that store (confirmation of receipt) . The Customer is obliged to receive his order within five calendar days upon receipt of the relevant receipt notice. If the Customer does not receive the product within five (5) calendar days from the receipt of the notice to be received, the Company reserves the right to withdraw from the sale. In order to receive the order, the Customer must present the order confirmation (order code) and the receipt notice, as well as an official identity document (such as a police ID card or passport). If the Customer wishes to authorize a third party to receive his/her order, then the third authorized person must have with him a special authorization to receive the specific order legally considered by KEP or police or other Authority as well as an official document necessary for the inspection. of identity card (police ID, passport, etc.). Since after the receipt of the products, the risk passes to the Customer, the latter must check upon receipt of the products he receives, as by signing at receipt he confirms that he has received the products of his/her order correctly.
Delivery to the place specified by the Customer: In case the product is sent to the place chosen by the Customer, the product is delivered to an external partner - carrier and the Customer is informed electronically that the product is ready to be shipped. Shipping costs are calculated based on the Customer's order and address. Any incorrect registration by the Customer and therefore incorrect calculation of shipping costs is not the responsibility of the Company, but the Customer. It is noted that the Customer can choose the transport with his/her own means and costs, however, in this case, the products are transported at his/her own risk. To receive the order, the Customer will present to the external partner-carrier the order confirmation (order code) and the shipment notice, as well as an official identity document (such as a police ID card, or passport). If the Customer wishes to authorize a third party to receive his/her order, then the third authorized person must demonstrate special authorization to receive the specific order legally considered by KEP or police or other Authority as well as an official document necessary to verify the identity (police ID, passport, etc.). Since after the receipt of the products, the risk passes to the Customer, the latter must check upon receipt of the products he receives, as by signing at receipt he confirms that he has received the products of his/her order correctly. If the Customer does not receive the product after receiving the notice to be sent and despite the relevant notice from the carrier, the Company reserves the right to withdraw from the sale.
Cost of transportation:
Shipping costs are adjusted according to the customer's address and communicated to him
during the purchase completion process.
4.2. Delivery time
The delivery time of the sold products is determined during the checkout process depending on the availability, it is confirmed in the acceptance of the order by the Company, and is at most thirty (30) days from the time of preparation of the sale, unless there is a special different agreement of the parties that is confirmed in writing, by e-mail.
Force majeure: The Company is not responsible for delays in the execution of the order (including delivery) due to cases that cannot be attributed to the Company's fault or due to force majeure and therefore the Company is entitled to an extension of execution time. Examples include strikes, terrorist acts, war, pandemics, supplier / transportation / production problems, exchange rate fluctuations, government or legislative acts, and natural disasters. If such incidents last more than two (2) months, the contract of sale can be terminated by any party without compensation. If the Customer deems that he no longer has an interest from
Delivery to your place
Pick up in store
Cash on Delivery
Payment by credit / debit
Deposit / transfer to bank account
Any delivered products remain in the ownership of the Company until the final, full and complete payment of the price to it.
Cash on delivery charge:
o Free for collection from the Company's store
o In any other case the charge for payment by cash on delivery is € 2
o Any delivered products remain in the ownership of the Company until the final, full and complete payment of the price to it.
The Customer can easily return products he has purchased from the e-shop because he changed his/her mind, within fourteen (14) days of receipt. The Customer can deliver the products directly to a Company store or send them at his/her own expense to a Company store at the addresses he will find here. In any case for online orders, the Customer may, before returning the products, contact the Company, either by phone (tel: 2106748418, or by sending an e-mail (e-mail to firstname.lastname@example.org) In particular, the Customer has the above right to return a product purchased from the e-shopwithout stating the reasons, under the following General Terms and Conditions :
(a) Within fourteen (14) calendar days from the date of delivery of the products (when the Customer has chosen "shipping to your place") or their receipt (when the Customer has chosen "collection from the store") and in case of many goods ordered by the Customer with an order and delivered separately from the time of receipt and the latter, the Customer is entitled to withdraw from the sale (hereinafter "Withdrawal").
(b) Withdrawal is unjustified and the Customer must return the product exactly in the excellent condition it was received. In particular, the returned product must not have been used, must be in excellent condition ("as new"), as just before its sale, in its complete original packaging (box, nylon, foam, etc.) which should not have any tears or wear and tear in general and with all the contents of the original packaging (instructions for use, specifications and warranties, connection cables, installation software, etc.). In addition, in order for the product to be returned, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the products and whose details are recorded on the purchase document.
(c) The return is accepted, only if the Customer has previously paid any amount charged by the Company for the shipment of the products to him and the shipping costs for his/her return.
(d) The declaration of withdrawal is exercised in writing by completing the relevant form and sending it a) either to the postal address of the Company (G. Lambrakis & Co. EE Neo Psychiko, Attica, Lykourgou and Olympionikon street no. 220) b) either at the email address email@example.com or electronically through the relevant link and the Company is obliged to confirm in writing the receipt of the withdrawal statement as soon as it receives it.
(e) The Customer is obliged to return the products within fourteen (14) calendar days from the day on which he notified the withdrawal to a physical store of the Company. The Company, if the Customer wishes, can pick up the product to be returned from the Customer's place, at the expense of the latter, which is adjusted depending on the Customer's address.
(f) Following the statement of withdrawal, the Company is obliged to return to the Customer the amount received. In case of debiting the Customer by credit card, the Company, once it has received the payment from the Bank, will be obliged to inform the Bank about the cancellation of the transaction and the Bank will take any action provided. The Company, following this information, bears no responsibility for the time and manner of execution of the rebuttal, which is regulated by the contract drawn up between the issuing bank and the Customer. In the event that the Customer had chosen the option "collection from the store", the refund to him will be made from the Company's store. For products purchased with a consumer loan it is not possible to repay due to the impossibility to cancel the consumer loan, the Customer is exclusively entitled to receive a credit note of equal value for the purchase of another product(s).
(f) The refund of the price due to withdrawal to the Customer will be made no later than fourteen (14) working days from the time the Company received proven knowledge of its withdrawal.
(g) Delivery costs are not refundable.
(h) The Customer is liable to indemnify the Company, if he made use other than that which is necessary to determine the nature, characteristics and operation of the goods in the period until the declaration of withdrawal, and the Company is entitled to agree with the Customer its compensation even by mutual offset. If the Customer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost to the Customer.
(j) A product that was sold with an additional gift must be returned with the additional gift, otherwise the value of the gift will be deducted from the refunded amount.
The right of withdrawal does not apply:
o In cases where the price of the products has been paid in a physical store of the Company and in addition, the products have been received from the physical store, as the sale is not considered to have taken place remotely.
o Products that are not suitable for return, for health reasons or for hygiene reasons, and which have been unsealed after delivery, such as personal care items.
o Products used, e.g. have been personalized with the registration of the device.
o Sealed audio documents or sealed video documents or sealed computer software, unsealed after delivery and in particular: a) CD, b) DVD, c) books, d) open digital and USB storage, e) open programs / software and games.
Claims due to defect or lack of contracted property
Withdrawal does not concern defective products or products in which there is a lack of contracted quality, which are covered by their respective warranties.
8.1. Seller Liability for actual defects or lack of agreed properties
In case of liability of the Company for a real defect or for lack of agreed quality of the product ("legal guarantee"), the Customer is entitled to his/her choice: a) to demand, without charge, the correction or replacement of the product with another, unless such an action is impossible or requires disproportionate costs, b) to request a reduction in price or c) to withdraw from the contract of sale, unless it is an insignificant actual defect. In order for a property to be considered contracted, it must have been agreed in writing. If the Customer chooses the correction or replacement of the product, the Company must make a correction or replacement in a reasonable time.
The above legal (AK 540) rights of the Customer expire after two years for mobile phones.
In any case that the Customer finds a defect has the opportunity to contact the e-shop immediately after delivery on the same day or the next business day at 2106748418 or at the email address firstname.lastname@example.org. If a product is declared defective by the Customer, the Company expressly reserves the right to diagnose the product as defective by competent technicians.
Limitation of Liability: The Company is released from the above obligations if it notified the Customer and so he knew, the lack or defect in the product. In addition, the Company
does not provide a guarantee, nor does it guarantee protection for a properly sold product for any specific purpose.
8.2. Supplier Liability and Guarantee
New products with a long shelf life ("durable consumer goods") must be accompanied by a written guarantee ("commercial guarantee") from the manufacturer of the product or the company that imported the product into the EU. or the company appearing as a manufacturer ("Supplier"). The basic terms of the commercial guarantee are the following:
(a) The Supplier must provide the Customer in writing, in the Greek language or with internationally established symbols, clear and complete instructions for the safe use, maintenance, maintenance and full utilization of the product and information about the risks during its use and maintenance. The guarantee must include, in simple, legible and understandable wording in the Greek language, at least the name and address of the guarantor, the product to which the guarantee refers, its exact content, its duration and the extent of its territorial validity. The guarantee must comply with the rules of good faith and not be waived by excessive exception clauses. The warranty period must be reasonable in relation to the time at which these products are expected to remain technologically up-to-date, if this time is shorter than their probable shelf life. (b) If during the warranty period a defect appears in the product and the Supplier refuses or delays the repair beyond the necessary time, the Customer is entitled to request the replacement of the product with a new one of the same characteristics and quality or if not repaired to request withdrawal from the contract. If the required repair time exceeds fifteen (15) working days, the Customer is entitled to request the temporary replacement of the product for the duration of the repair. The breach of the obligations by the Supplier does not affect the validity of the guarantee, which the Customer can invoke and demand from the Supplier its observance. (c) In addition to the warranty, the Supplier of new durable consumer goods must ensure to consumers the continuous provision of technical services for their maintenance and repair for a period equal to their probable lifespan. The products available from the Company are accompanied by written instructions for use and a written guarantee of good operation of a reasonable duration, in the Greek language. The warranty form always includes the name and address of the manufacturer, the product to which the warranty relates, its exact contents, its duration, its local validity, and the rights provided by the applicable law. The Company, as long as it is a Supplier according to the above, encloses in its products with a long life, the conditions that concern their safe use and maintenance, and with which the Customer must comply. The warranty of each durable consumer product is valid according to the manufacturer from the date of purchase and allows the problem to be remedied free of charge, provided that: a) there is a warranty from the dealership and proof of purchase of the device Serial No.) and c) damage is not excluded based on the manufacturer's warranty form.
The Customer fills in personal information (eg name, e-mail address, telephone) in the checkout Form available in the E-shop in order to submit the order to the Company (otherwise "us" or "us") for products and / or services. The Company, as the Controller, collects the absolutely necessary for the processing of the above transactions information entered by the Customer ("personal data" or "Data"), the Customer Data is retained by the Company for the period of time required to fulfill the sales contract with the Customer and in any case for a period not exceeding five years from the termination or expiration of this contract, as defined by law for the limitation of any claims and for reasons of liquidation. The tax data as well as those required for control purposes by the supervisory authorities will be observed as defined by the current legislation. They will then be destroyed safely, provided that their maintenance is no longer required to meet the above purpose or to meet the Company's business, tax, or accounting requirements or to defend its rights before a Court or Authority. The Customer Data is accessed by the absolutely necessary staff of the Company, which is committed to maintaining confidentiality and the companies that cooperate with us, which process the Data as Executors of the Processing on our behalf and in accordance with our orders. For more information on the processing of your personal data and the exercise of your rights read the Personal Data Update.
Contracts through the e-shop are governed by European and Greek law, in particular by legislation governing matters relating to e-commerce, distance selling and consumer protection. Similarly, the Website has been created and is controlled by the Company in Athens and the applicable Greek legislation governs the use of the Website and its interpretation. If the User chooses to access the Website from another country, he has the responsibility to follow the applicable legislation of that country.
For any dispute that arises due to or due to the contractual relationship between the Company and the Customer, the competent Courts of Athens are competent. For the out-of-court settlement of the dispute, the Customer may address the competent bodies of out-of-court settlement of consumer disputes, e.g. at the General Consumer Secretariat of the Ministry of Development and Competitiveness (Kanigos Square, 10181, Athens, www.efpolis.gr, tel .: 1520, fax: 2103843549), to the Consumer Ombudsman (www.synigoroskatanaloti.gr, 144 Alexandras Ave., 114 71, Athens, tel .: 2106460734, fax: 2106460414), to the Committees of Amicable Settlement of consumer disputes (article 11 of law 2251/1994) located in the local Municipalities of the country.
According to Directive 2013/11/EC, which was incorporated into Greek legislation by JM 70330/2015, as in force, the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution procedure throughout the European Union is now provided. If the Customer has a problem with a purchase made from the e-shop and resides in the EU he can use this website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for extrajudicial settlement of the dispute. The certified for this purpose Alternative Dispute Resolution Body (ADR) is: European Consumer Center of Greece (ECC GREECE), Alexandras Ave. 144, 11 471, Athens, tel .: 2106460284, 2106460784 and email address email@example.com. The Customer can contact the above body in order to guide him throughout the process of submitting and processing his/her complaint.
The protection reserved by the provisions of the law on contracts concluded by distance, as well as these terms, applies only to transactions with natural persons, who are traded for reasons that do not fall within their commercial, craft, business or liberal professional activity.
If any part of the contract of sale in accordance with these terms proves void or unenforceable by a court decision, the remaining contract will remain in force. The Company may enter into an agreement for the assignment of its obligations to an appropriate third party. Otherwise, the Customer is not entitled to assign or transfer his/her rights or obligations.
All notifications must be made in writing (by hand, by e-mail, fax or letter by first class mail, which will be deemed to have been delivered 48 hours after posting).